Terms and conditions

Who we are

Buildboard is a trading name of Supreme Industries Ltd.

In these terms "we" and "us" mean Supreme Industries Ltd, and "you" means the person or business placing the order.

Placing an order

• When you place an order you're offering to buy the goods on these terms. The contract starts when we confirm your order, or when we deliver, whichever comes first.
• If we can't supply something, or a price or description on the site turns out to be wrong, we'll tell you before going ahead and you can cancel that item for a full refund.
• Some items are priced by our team after you send your order. You won't be charged for those until you've seen the price and chosen to pay.

Prices and payment

• Prices are in pounds sterling. Where a price is shown including VAT, it says so. VAT is charged at the rate in force when you order.
• The delivered price you're shown at checkout is for the delivery postcode and date you chose.
• Card payments are taken securely by Stripe. We never see or store your card details.

Delivery

• We deliver to the address you give us, on or around the date you choose. Delivery dates are our best estimate, and we'll tell you as soon as we can if a date has to move.
• Delivery is to the kerbside or the nearest safe point the vehicle can reach. The driver decides what's safe.
• Someone needs to be on site to accept the delivery. If nobody is there, or the vehicle can't get in, a redelivery charge may apply.
• The goods are your responsibility once delivered. They become yours once we've been paid in full.

Returns and faulty goods

Our returns and refunds page explains how to cancel an order, what can't be returned, and what we do if goods arrive damaged or faulty. It forms part of these terms.

Estimates and guidance

The calculators, suggested quantities, "you might also need" suggestions and BuildBoard Assist are there to help you order. They are a guide, not design or engineering advice. You're responsible for checking quantities and that products are right for your job, and for anything structural or covered by building regulations you should check with your engineer or building control.

Our responsibility to you

• If we fail to do what these terms say, we're responsible for loss or damage that is a foreseeable result of that.
• For business customers, our liability is limited to the price of the order, and we aren't liable for loss of profit, loss of business or indirect losses.
• We don't limit our liability where the law doesn't allow it, including for death or personal injury caused by our negligence, or for fraud.

Your information

Our privacy page explains what we collect and how we use it.

The law that applies

These terms are governed by the law of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.